Customers search for items with great pricing and good shipping options, so you’ll need to make sure you stay as competitive as you can.
Order Defect Rate
Want to focus on growth and unlock more potential? When your Offer Defect Rate (ODR) is in good standing, you get more opportunities to win the Buy Box and participate in promotional campaigns.
• ODR is made up of Cancellation, Return and Shipping Defects.
• The lower your ODR, the better your performance as a seller is. Top performing sellers maintain an ODR below 2%.
• You can find your 90-day ODR with detailed reports in the Performance section of Seller Center. • Review The Seller Scorecard in Seller Help to learn more.
Ensuring compliance with Walmart standards will go a long way to keep a seller in good standing.
• Always react quickly and decisively when it comes to performance and addressing customer issues.
• Familiarize yourself with the Trust and Safety Performance standards.
• Also be sure to download the Marketplace Policies for Walmart.com.